Partners
Where Excellence Meets Perfection
Timely response to incoming and outgoing correspondence and linking between incoming, outgoing and
internal Correspondence is a crucial element of every business, but it’s chaotic in nature and
multiple formats often turn correspondence management into a challenge.
Our correspondence management system are centralized and managed throughout their full lifecycle from
creation, to assembly, processing, archiving, retrieving, tracking, creating reports and up until
their final disposal.
Template based creation both English, Arabic and other language
Outgoing incoming internal, internal and Ad hoc
LDAP, Office, AD, Erp, Crm and More.
Electronic and Digital Siganture, Uae Pass, Two Factor Authentication.
Dasboard, Search, Download, View, Annotate, Alert, Achieving.
Our Correspondence Management Solution (CMS) ensures seamless and cost effective management of incoming
and outgoing correspondence that helps organizations deliver great customer experience, ensuring process
efficiencies and compliance.
As a result, both paper-based and electronic correspondences are quickly assembled, registered and
stored in a single secure repository with different levels of access where you can track
correspondence’s processing progress and retrieve the files you need anytime and from any device.
Government entities and large enterprises across Abu Dhabi, Dubai and the wider UAE handle a high volume of official correspondence every day — ministerial letters, NOCs, certificates, inter-departmental memos and citizen requests. TwigSystem IT's Correspondence Management System (CMS) is built specifically for this environment, supporting bilingual (English/Arabic) templates, UAE PASS digital signature integration, and compliance with local information security requirements.
Unlike generic document management tools, our CMS is purpose-built around the correspondence lifecycle: registration, routing, approval, tracking and archival — with full audit trails at every stage, so your organization can demonstrate compliance during any internal or regulatory review.
Common questions about Correspondence Management Systems in the UAE
A CMS is software that centralizes the creation, routing, approval, tracking and archival of an organization's incoming, outgoing and internal correspondence — replacing scattered emails, physical files and spreadsheets with a single, auditable system.
Yes. Our CMS supports UAE PASS digital signature integration, bilingual Arabic/English templates, and configurable approval workflows designed to meet the compliance and audit-trail requirements common across UAE government and regulated enterprise environments.
Yes. TwigSystem's CMS integrates with LDAP/Active Directory, Microsoft Office, ERP and CRM platforms, and SMS gateways, so correspondence workflows connect directly with the tools your teams already use.
Yes. Physical letters can be scanned and registered alongside emails, faxes and electronic documents, all stored in a single secure, searchable repository with role-based access control.
Implementation timelines depend on organization size and workflow complexity. Contact our team for a scoped timeline and a live demo based on your specific correspondence volume and approval structure.
Here are some precious clientele reviews for your references from middle east countries and India.
General Manager Dubai, U.A.E.
TwigSystem IT helps us to implement a system
which makes easy to collaborate our team members with granular permission within local branch
and
all geographical locations. It has made easy to create and manage data and documents.24/7
support
post go live is excellent.
Eros Group is a 53- years reputed organization specializing in the distribution and retail of consumer electronics, mobility, IT, Home Appliance and convergence products.
Connecting resources through an optimal combination of people, tools, technologies, methodologies and process expertise—with the goal of satisfying client needs
Nucleus Software Exports Limited is an Indian IT company in the Banking and Financial Services sector. It offers IT and consultancy services serving a variety of sectors of the banking industry. It is listed on the Bombay Stock Exchange and the National Stock Exchange of India.
Managed IT Services, Application Rollout & Support, Helpdesk Support & Artificial Intelligence & Machine Learning.
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business
